FAQ

How Can I Contact PostureBacking?

You can simply contact us through our "Contact" formular where our customer service team will be happy to help you with whatever you need!

 

How Can I Pay For An Order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing your order.

 

When Will My Tracking Information Appear?

You should see tracking events within 24-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of PostureBacking.

 

Why Can't I Track My Order On Your Website?

Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

 

Why Is My Shipment Status Unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

Where Do You Ship?

We provide international shipping. However, due to the security reasons, we can not deliver a shipment to the military area.

 

When Will My Order Be Processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How Long Will It Take To Receive My Order?

Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 10-14 business days for delivery in the United States, and 12-25 business days for international orders (depending on location).